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Client Success Manager

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overview

What is a Client Success Manager?

The Client Success Manager (CSM) serves as a dedicated consultant and advocate for clients. A Client Success Manager is not just a salesperson; they are a vital link between your business and the managed IT services company. The CSM’s primary goal is to understand your company’s unique needs, ensuring that you receive the right services and support to achieve your objectives.

 

Our passionate Client Success Managers are happy to help. Let’s get started

Benefits

Benefits of Having a Client Success Manager

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    Personalized Service

    A CSM works closely with your company to understand your specific goals, challenges, and requirements. This personalized approach ensures that your business receives tailored IT solutions and support.

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    Expert Consultation

    As industry consultants, CSMs possess in-depth knowledge of the latest trends and advancements in technology. They provide expert guidance on which technologies and strategies can best support your business’s growth and success.

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    Proactive Problem Solving

    Client Success Managers are adept at identifying potential IT issues before they escalate, enabling them to implement timely and effective solutions.

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    Ongoing Support

    CSMs provide ongoing support and assistance, ensuring that your business receives the necessary resources and guidance to thrive in a dynamic technology landscape.

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    Enhanced Communication

    A Client Success Manager serves as your company’s primary point of contact with the managed IT services provider, facilitating clear and open communication.

Benefits

The Importance of Technology Business Reviews

  • Performance Evaluation

    QBRs enable you to evaluate the performance of the IT services provided and identify areas for improvement, ensuring that your business remains on track to achieve its objectives.

  • Alignment of Goals

    Regular reviews help align the goals of your business with those of the managed IT services company, fostering a collaborative and productive partnership.

  • Adaptability

    Technology is constantly evolving, and QBRs allow your business to adapt to these changes by reassessing your IT strategy and implementing new solutions when necessary.

  • Relationship Building

    QBRs foster strong relationships between your business and the managed IT services company, resulting in long-term partnerships built on trust and mutual success.

  • Client Understanding

    Quarterly Business Reviews provide an opportunity for your CSM to gain a deeper understanding of your business, which in turn allows them to provide more effective support and guidance.

Stop wasting time and money on technology. Let’s get started

I wholeheartedly recommend E & E Tech. They are true partners in every sense of the word. They feel like a part of our company and not just an outsourced provider.
Jim Parliament
Pricing and Plan

1 monthly fee for all IT services. No annual contracts or surprise fees.

myPower Support

Designed for businesses with basic IT requirements
  • All myPower Support services include:
  • Client Success Manager
  • Remote IT Support
  • Vendor Management
  • Client Connection Portal
  • Onboarding & Offboarding
  • Endpoint Protection
  • Patch Management
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myPower Full

A fully comprehensive plan for any business size or needs.
  • All myPower Full services include myPower Support + myPower Secured products and:
  • Okta Single Sign On
  • AppGate SDP
  • vCIO
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myPower Secured

Designed for businesses looking to eliminate costly break/fix IT services
  • All myPower Secured services include myPower Support products and:
  • Live Security & Monitoring
  • 24x7x365 Security Operation Center
  • Advanced Endpoint Protection with EDR
  • Multi-factor Authentication
  • Network Threat Detection and Response with SIEM
  • Total Email Security
  • A.I. Phishing Detection
  • Application Whitelisting
  • Venerability Scanning
  • Security Awareness Training
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